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FAQ

Sizing


I see the sizing guide, but I am still not sure of my size. What should I do?

We have access to a live online chat, phone (+34 911293970) or you may also email us at hello@aqueapparel.com and we will get in touch as soon as possible.


What sizes do we have?

Our sizes range from XS to XL but if there is still any doubts consult our sizing guide HERE


 

Shipping and Returns


To what countries do we ship?

We’re headquartered in Spain but we ship worldwide.


Could I exchange or return an item?

Of course, we will try to do everything we can to make sure you feel comfortable with our products and services.

To return or exchange an item is easy, just follow the instructions found here.


How long does the delivery take?

  • Madrid Center: You can pick it up at our office. Work days from 10h-18h.
  • Spain and Portugal 24- 48 hours.
  • Ceuta, Melilla, Canary and Balearic isles 48-72h.
  • Europe 24-48h.
  • Rest of the world 48-72h.

Could I track my order?

Yes, when we ship your items we will send you a tracking number and through the carrier’s website you will be able to track the shipment.


What happens if I’m not in when my order arrives?

It will depend on the shipping option you have chosen when you made your order:

  • If you have chosen to receive the package at your home and you are out when it arrives you may have to call the carrier to get details on how to pick up your order or rearrange delivery
  • (Only for Spain) If you have opted to pick up the package at your nearest post office you will have 15 days to pick it up.

What should I do if I get a faulty or incorrect item?

Aqüe only sells products that are in perfect conditions. All of our products go through rigorous quality control tests; however, if you do receive an item with a tear or that is not the one you ordered, we ask that you please do not use it and that you  get in contact  with our Customer Service team at hello@aqueapparel.com


 

Other FAQs


Are the swimsuits see-through?

No, all of our swimsuits contain a double layer fabric and are tested right before they are put out for sale. 


Do they dry quickly?

Yes,  our material dries quickly.


How do I wash my swimsuit?

We suggest that to extend the lifetime of your item you should not put it in the washing machine but rather wash it by hand.


Could I find Aqüe products at retail stores?

Currently you can purchase them through our site or in these stores


Is it possible to receive email update concerning Aqüe’s latest offers and product releases?

Yes, simply sign up to our Newsletter. You will receive information on the newest products and on updates to the blogs. (You’ll receive truly interesting content).


How could I confirm that my order has been put through?

Once you have finished your purchase you should receive a confirmation email. In case you don’t receive it we suggest that you check your spam folder. If not, get in contact with our Customer Service team through: hello@aqueapparel.com. And we will respond as soon as possible.


Could I modify my order or shipping details after I’ve made the purchase?

Of course you can, just send us an email with your order number and the changes you would like to have and we will try to help as long as your order hasn’t been shipped yet.


What forms of payment are accepted?

We’ve made sure that you can securely make a payment through our site. We accept credit and debit cards (Visa, Mastercard, AmericanExpress) as well as Paypal.


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